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About Susarla Primary Care

Welcome to the Susarla Primary Care. Thank you for entrusting us with your care. We hope that you'll take a moment to read over this patient guide. This guide is designed to give you a brief overview of Susarla Primary Care and to help you to use our services more conveniently. Should you have any specific questions, please call our office at 847 741 0026.

Prior to your first visit with us, please take a moment and download the Medical History form. Fill it out, and bring with you for your appointment. This saves you the trouble of doing it then, and saves you time you'd be spending in the waiting room.

Our Mission

Susarla Primary Care has been in the Elgin area since 1972. We are a comprehensive primary care practice. We offer services in geriatric medicine, internal medicine, women's health, pediatrics, and integrative medicine. We are very proud that we are a Patient Centered Medical Home. Please see more information on our blog about the PCMH.

Office Hours

Monday 9-5
Tuesday 9-6
Wednesday closed
Thursday 9-5
Friday 9-5
Saturday 8-12


If your child (under the age of 18) comes to our office not accompanied by a parent, a parental note authorizing treatment must be provided. In an emergency we will call you for authorization.


Immunizations will be available and partial payment is expected at the time of service. If they are not covered by your insurance full payment is expected at time of service. Additional resources for immunizations are the Kane County Health Department (630.208.3801) and the McHenry County Health Department (815.334.4510).

Test Results

Test results are available about 2 weeks. Please call our office at 847 741 0026 to schedule an appointment to discuss your test results.


ADULTS - You will see Dr V Susarla or Dr S Susarla when you get hospitalized. We do NOT use "hospitalists". We take care of our patients in the hospital 7 days a week, 365 days a year. We will use our preferred consultants to help us manage you in the hospital.

CHILDREN - You will see Dr S Susarla when you get hospitalized. She will use her preferred consultants when you are hospitalized.

Nursing homes, rehabilitation facilities, and home visits

We follow our patients in the nursing homes and inpatient rehabilitation facilites. If the patient is home bound, we also do home visits.

Insurance information

We accept most major forms of insurance. You should call our office at 847 741 0026 to see if we are in your insurance plan.
Please familiarize yourself with your insurance plans coverage and benefits. Refer to your insurance information booklet provided by your employer or your human resource department at work. These booklets will give you valuable information about prescriptions, eye care services, mental health benefits, emergency care, specialist referrals and laboratory testing. We encourage you to call the toll free number on your insurance card for any insurance questions you may have.

Reaching Us For Emergencies

If you have a life-threatening emergency, call 911. In the event that you require immediate care, there is emergency coverage available to you by calling your primary care physician's office. The answering service will page Dr Susarla. Be prepared to give the name and age of the patient, your telephone number where you can be reached and a brief description of the problem.

Preventive Examinations

Susarla Primary Care feels that it is important for you to understand the preventive medical examination. A preventive medical examination is a visit to discuss important issues directed toward preventing illness and maintaining good health. Well-child visits, school and sports physicals and complete physical examinations are all preventative visits. These visits are not to care for illnesses or new medical complaints. If a patient has medical concerns, it may be difficult for the physician to focus on preventive issues and in this case the billing for the office visit may change.

As a patient it is your responsibility to be aware of whether your health insurance plan covers preventive medical visits. Patients without insurance coverage for preventative medical visits will be seen with the understanding that they are responsible for payment.

Please take this opportunity to familiarize yourself with the coverage provided by your insurance plan. You may contact your physician's office with inquiries about preventive medical visits. If you have questions about the bill you received, please call 847 741 0026

Cancellation Policy

As a courtesy to other patients, please give at least 24 hours notice should you have to cancel your appointment. If 24 hours notice is not possible, please call us as soon as you know that a cancellation is necessary. If you anticipate being more than 15 minutes late for your appointment please call.


If you have an insurance plan that requires a written referral, please allow five business days for its completion. Generally, the referral can only be authorized by your primary care physician. If the specialist is recommending a procedure, x-ray, laboratory work or a specific treatment plan, authorization must be obtained through your primary care physician. Please remind the specialist to send your primary care physician all information and recommendations regarding your visit and or test results.

Prescription Refills

If you need prescription refill, please have your pharmacy "e-script" us a refill request. Your refill request will be sent to our electronic medical record, eClinicalworks. We will authorize the prescription. If we feel you need to come in for an appointment before the refill, we will notify you.

It is our policy not to prescribe any antibiotics or to refill pain medications outside of regular office hours.

Two Convenient Locations

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  • Our physicans are available 24 hours a day – 7 days a week
  • Our entire staff is fluent in English and Spanish
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